About UsKnox Sawmills is a family run business, providing quality products and services since 1952. We are stockists of top quality Fencing, Decking, Timber, logs & kindling and much more. Our Contact details: |
Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Delivery ScheduleWe deliver your order right away. We will normally send your order to you in up to 5 business days . |
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax ChargesFor orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free. |
Credit Card SecurityWhen the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
GuaranteeWe guarantee your satisfaction. |
Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively, you can call on 01423 569219 (International +44 01423 569219) or fax us on 01423 500989 or write to us at Knox Lane Harrogate North Yorkshire HG1 3AR United Kingdom |
Privacy PolicyKnox Sawmills do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: |
Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive which can be found at this link All Orders cancelled that are paid for will occur a 10% surcharge to cover the cost of administrative fees. Delivery charges cannot be refunded if items have been delivered or posted and will be charged again where applicable to collect the goods. |